Some Windows 10 users still have reported that they won’t be able to connect to the Internet using the Netgear wireless adapter. Although the adapter functions well while starting the PC and connecting it to the Internet, but after some time the internet drops down frequently and the only method to access it is to disconnect and reconnect the adapter. Such situation can be quite frustrating and can disrupt your work as you’re left with the unstable network connection; however, there are few things you can try without being dependent on experts’ assistance that you can avail at the Netgear customer support number.
Solution 1 – Download the updated Netgear drivers
You may face these kinds of difficulties due to the corrupt driver’s files or outdated drivers. So, if you have, then try to update the wireless driver software. Sometimes, it can’t be installed automatically; thus you just require doing the following:
- Download the updated version of the software and install them.
- Launch ‘Device Manager.’ To do so, press the Windows Key + X and then select it from the menu.
- Once the Device Manager appears, find your Netgear adapter and right-click it and then select the ‘Update Driver.’
- Select the ‘Browse my computer for driver software,’ followed by the ‘Let me pick from device drivers list on my computer,’ and then click the ‘I have disk’ option.
- Next, find the driver; you may save the file either on the desktop or the disk drives. Select the .inf file and click ‘OK. ’
Additionally, you can choose the driver software via the device drivers list on your PC. Here’s how to do:
- At first, follow the first of 4 steps as same as the described above, and then click uncheck the ‘Show Compatible Hardware’ option.
- Select the manufacturer as Netgear from the left submenu, and then choose the adapter model from the right sub menu.
- Click ‘Next’ when you get Update Driver prompt. Click ‘Yes.’ Now restart your PC and check if the problem is fixed.
However, you should try to download the driver software manually. Thus, you can prevent file loss and even damage to your computer.
Solution 2 – Delete the installed adapter drivers and scan for new device
Sometimes, one of the finest solutions is to utilize the default drivers. In doing so, you should first uninstall the drivers installed on the PC.
- Open the Device Manager, and locate the problematic Netgear adapter, and then right click on it.
- Select the ‘Uninstall Driver’ option to remove the driver, and then click ‘Scan for new hardware’ once you have removed them.
Now, when the scan is finished, the default adapter drivers should be installed automatically.
Solution 3 – Check your Firewall Security and Disable Block Internet Connection Sharing Options
Some anti-virus programs like BitDefender has its own firewall that can cause problems at times. If you aren't able to connect to the Internet with the Firewall security, then you can disable it temporarily. You may also face internet connection issues due to the Bitdefender’s Block Internet Connection Sharing option, so it’s highly suggested that turn it off also to fix the problem.
Other Considerations – If you still won’t able to connect to the internet using your Netgear wireless adapter, then you can call at the Netgear router phone number to get the aid of experts for troubleshooting the network connection issues.
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